At UXHK 2018, Susan Wolfe presented a workshop entitled, "Designing for social impact." In the description of her workshop, she posited that design is "increasingly applied to ‘wicked problems'" and that "applying standard human-centered design strategies tend to fall far short of the mark."

As a context for social impact, we can view work as a social context (as opposed to a process or procedure that we are compelled to serve). As design managers and leaders who are designing the social conditions for design teams to sparkle, we must consider more than the deliverables and production speed of our designers.

We'll unpack some of the conditions for design teams to sparkle and begin to understand the "wicked problem" of designing design organizations.

We'll apply traditional human-centered design tools, evaluate how well they work and will expand upon them to make the conditions for sparkle to make meaningful work.

You will learn to:

• Apply human-centered design approaches and tools to the design of your design orgs
• Explore how well these work and to experiment with other models to uncover conditions for making meaningful work
• Share stories with workshop attendees about the challenges of designing design organizations within complex, matrixed workplaces
• Consider the future of work through the eyes of people, instead of processes and procedures

How can an enterprise with all its constraints, departments, silos move quickly and safely at ‘start-up' speed?

This workshop is a mix of illustrative stories about projects that have succeeded and those that have not and is both an introduction and practical application of some simple questions that can help breaking down the business silos.

You will learn to:

• Ask three simple questions that can help shape understanding and align all parts of the ‘business'
• Apply these questions consistently to form and test hypotheses in short cycles as a team manages the certainty of uncertainty
• Gain an appreciation of how the latest software automation methods are critical to enabling rapid and safe releases to production
• How treating the privilege of creating of experiences as a gift we are giving to the world creates a focus on making meaningful work

Defining new product or service requirements is often treated as the tedious task of gathering miscellaneous ideas from a variety of internal stakeholders and documenting them so that the "real work" ­­design and development ­­ may begin.

Yet this common approach misses the enormous opportunity that the discovery phase can offer. In this workshop we will explore the most common mistakes made during requirements definition and how to avoid them, as well as practices for uncovering and nurturing new ideas.

You will learn to:

• Look at your marketplace with fresh eyes
• Identify new opportunities with current and potential customers
• Consider the impact of your work more broadly
• Foster innovative ideas even within very traditional, risk ­adverse environments.

People are often asked or expected to have one clear purpose driving them. We know that this is just not feeling right or possible, for many of us, for a multitude of different reasons. This workshop is designed to allow you to identify the multiple values, passions and purposes that drive you and to identify how to build what's missing to connect all of them to your current work situation. It's about mapping out what you really want in your work and life and connecting the dots to design the right strategy. It's about fulfilment and balance.

You will learn to:

• Assess and celebrate your achievements up until this moment
• Determine and prioritise future goals across all areas of your life
• Create an action plan to give you a clear guide for the future
• Create a model you can reuse in any future moment of doubt